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Find quick solutions for TV discovery, Wi-Fi pairing, media casting, or get in touch with our iOS engineering support team.
Quick Troubleshooting Guides
Select your topic to resolve common connection and setup challenges.
TV Not Found on Network?
Ensure both your iPhone and TV are connected to the exact same Wi-Fi router. Verify in iOS Settings > Privacy > Local Network that "Smart Remote TV" is switched ON. Make sure "AP Isolation" or "Guest Mode" is disabled on your router.
Read full checklist →Samsung TV Authorization
When pairing for the first time, Samsung TVs show an on-screen dialog asking to "Allow Smart Remote TV to connect". If you accidentally clicked "Deny", navigate to TV Settings > General > External Device Manager > Device Connect Manager and remove blocked devices.
Samsung pairing guide →LG webOS Pairing Prompt
LG webOS TVs require LG Connect Apps permission. Ensure "LG Connect Apps" is enabled in your TV Settings > Network > LG Connect Apps. Select "Yes" on your TV when prompted by the pairing request.
LG webOS guide →Sony BRAVIA IP Control
For Sony BRAVIA Android/Google TVs, open TV Settings > Network > Home Network > IP Control. Enable "Simple IP Control" to allow low-latency local network commands without requiring repeated authorization.
Sony setup guide →Screen Mirroring & Cast Lag
For optimal 4K photo and video casting, connect both devices to a 5 GHz Wi-Fi band. Avoid streaming while heavy downloads are occurring on your home network to ensure minimum latency.
Casting tips →Importing IPTV Playlists
To add IPTV streams, tap the "+" button in the IPTV tab, enter a playlist name, and paste any valid `.m3u` or `.m3u8` URL. The app automatically groups channels by category for smooth live playback.
IPTV URL formatting →Submit a Support Request
Can't find what you need? Send a message directly to our iOS engineering team. We typically respond within 24 hours.